Privacy & Cookie Policy
Bliss Coaching respects your privacy and is committed to handling personal information responsibly and transparently.
This policy explains what information is collected through blisscoaching.org, why it is collected, how it is used, and the choices and rights available to you.
1. Who is responsible for your information?
The data controller responsible for this website is:
Bliss Coaching LTD
Trading as: Bliss Coaching
Address: Bulgaria, Sofia, Mladost 2
Email: katrin@blisscoaching.org
Website: https://blisscoaching.org
2. Information we collect
Information you provide
When you use the contact form or communicate with Bliss Coaching, you may provide:
Your name
Your email address
Your telephone number, if provided
The subject of your enquiry
The content of your message
Any other information you choose to include
Please do not include sensitive personal, medical or confidential employment information unless it is genuinely necessary for your enquiry.
Technical information
When you visit the website, the hosting provider and website software may process limited technical information necessary to operate and protect the website, such as:
Internet Protocol address
Browser and device information
Date and time of access
Pages requested
Security and error logs
Cookie-consent preferences
This information is generally used for website security, troubleshooting and reliable delivery.
3. Why we use your information
Personal information may be used to:
Respond to your enquiry
Discuss or arrange coaching services
Take steps you request before entering into a coaching agreement
Provide services you have requested
Maintain business and communication records
Protect the website against misuse, spam and security threats
Comply with applicable legal, accounting or regulatory obligations
Establish, exercise or defend legal claims when necessary
Your contact details will not be added to a marketing mailing list unless you have separately chosen to receive marketing communications.
4. Legal grounds for processing
Depending on the circumstances, we process information on one or more of the following grounds:
Steps before a contract or performance of a contract: when you enquire about or receive coaching services
Legitimate interests: to respond to enquiries, operate the business, maintain appropriate records and protect the website
Legal obligations: when information must be retained or disclosed under applicable law
Consent: where you have made a specific and optional choice, such as accepting non-essential cookies or requesting marketing communications
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. Contact form
The website’s contact form is provided using WordPress and WPForms.
Information submitted through the form is used to understand and respond to your enquiry. It may be delivered to and stored in the website administration system and the email account used by Bliss Coaching.
Submitting the form does not subscribe you to marketing communications.
6. Who may receive your information?
Personal information may be processed by trusted service providers that help operate the website and business, including:
The website hosting and email provider
WordPress and website software providers
The contact-form provider
Website security, maintenance and backup providers
Professional advisers, where reasonably necessary
Public authorities, where disclosure is legally required
These providers may process information only to the extent needed to provide their services or satisfy legal obligations.
The website currently uses services or software including WordPress, Elementor, Hostinger, WPForms, SureCookie and TranslatePress.
We do not sell or rent personal information.
7. International data transfers
Some technology providers may process information outside Bulgaria or the European Economic Area.
Where an international transfer occurs, appropriate safeguards required by applicable data-protection law will be used, such as an adequacy decision or approved contractual protections.
You may contact us for more information about safeguards relevant to your personal information.
8. How long we keep information
Information is retained only for as long as reasonably necessary for the purpose for which it was collected.
As a general policy:
Enquiries that do not lead to a coaching relationship are normally deleted within 12 months after the last meaningful communication.
Client and contractual records are kept for the duration of the relationship and afterward for as long as required by applicable accounting, tax or legal obligations.
Security and technical logs are retained for the period reasonably required for security and troubleshooting.
Cookie preferences are retained for the period shown in the cookie settings or until you change or remove them.
Information may be retained longer where necessary to comply with law or establish, exercise or defend a legal claim.
9. Cookies
Cookies and similar technologies are small files or pieces of information stored or accessed on your device.
Strictly necessary cookies
These support functions required for the website to operate, remain secure or remember your cookie choices. They do not require consent where they are strictly necessary.
The website may use strictly necessary cookies for:
Remembering whether you accepted or declined optional cookies
Website administration and security
Maintaining essential WordPress functionality
Remembering necessary language or session settings
Optional cookies
Optional cookies may be used for analytics, embedded media, advertising or other non-essential functionality only after the appropriate consent has been given.
At the date of this policy:
The website does not intentionally use advertising cookies.
The website does not intentionally use analytics cookies.
The previous YouTube background connection has been removed.
No YouTube content should load automatically from the homepage.
If optional services are added in the future, this policy and the cookie-consent settings will be updated.
Current cookie categories
| Category | Purpose | Consent |
|---|---|---|
| Cookie preference | Remembers choices made through the SureCookie banner | Not required where strictly necessary |
| Website security and operation | Supports security, administration and reliable website operation | Not required where strictly necessary |
| Language preference | May remember a visitor’s selected website language | Not required where strictly necessary for the requested preference |
| Analytics | Would measure how visitors use the website | Required before activation |
| Marketing | Would support advertising or cross-site tracking | Required before activation |
| Third-party media | Would load content from services such as YouTube or Vimeo | Required before activation |
The exact cookie names, providers and expiration periods may be displayed through the website’s Cookie Preferences panel following a cookie scan.
10. Managing cookie preferences
You can accept, decline or customise optional cookies through the cookie banner.
You can change your decision later by selecting Cookie Preferences in the website footer.
You can also delete or block cookies through your browser settings. Blocking strictly necessary cookies may affect some website functionality.
Rejecting optional cookies will not prevent you from accessing the website’s principal content.
11. Data security
Reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website or electronic communication system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through the contact form.
12. Your data-protection rights
Subject to applicable law, you may have the right to:
Be informed about how your information is used
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time where consent is the legal basis
Lodge a complaint with a data-protection authority
To exercise your rights, contact katrin@blisscoaching.org.
We may need to verify your identity before responding. Requests will normally be handled within the period required by applicable law.
13. Complaints
If you have a concern, please contact Bliss Coaching first so that it can be investigated.
You also have the right to contact the Bulgarian supervisory authority:
Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592, Bulgaria
Email: kzld@cpdp.bg
Website: https://cpdp.bg
You may also contact the competent data-protection authority in the country where you live or work.
14. External links
The website may contain links to external websites. Bliss Coaching is not responsible for the privacy practices, security or content of websites operated by other organisations.
Opening an external link is subject to that organisation’s own privacy and cookie policies.
15. Changes to this policy
This policy may be updated when the website, services or legal obligations change.
The latest version will be published on this page, and the “Last updated” date will be revised accordingly.
Last updated: 4 August 2026